We ship your order from various fulfillment centres in order for them to get to you faster. This means orders containing multiple items may be shipped individually. So don't panic if you don't receive all of your items at once... they are on the way.
After we finishing processing your order, the fulfillment centre will send your order via international mail. Once your order arrives in your country, it will be handled by your country's local postal service.
The shipping time will depend on your exact location. However, it usually takes only 10-15 business days for shipping to the US and 15-20 business days for international shipping. Please note, some products are in high demand and may take longer to reach your location.
We will send you the tracking code of your order to the email that you filled out when placing your order. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receive that email.
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfilment center of your online shop.
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depending on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address being in a remote area. In this case, please kindly pay them the required fee to receive your order.
We offer safe shopping and accept payment via Paypal, credit card, debit card or Visa. So you can choose the most suitable one for you. All products are listed in US dollars, our system will automatically exchange your currency to make it easy for you when placing your order.
Under the Australian Consumer Law, Smart Gadget Hub is not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it • is unsafe • is significantly different from the sample or description • doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase —e.g. your receipt.